Common Customer Questions

DELIVERY

U.S. Shipping Rates & Options

For domestic shipping details; for international delivery, go to the global shipping section. GENERAL INFO. Standard shipping. Your order is processed and sent within 1–3 business days, excluding U.S. holidays. Orders ship with DHL...

International Shipping Rates & Options

Your order total includes the applicable customs, duties, and taxes. We guarantee there will be no extra charges due at delivery.

My parcel hasn’t updated. What should I do?

U.S. Standard shipping orders can be followed through DHL or USPS. U.S. Express shipping orders can be tracked with FedEx or UPS. International orders can be followed using the tracking link provided. Tracking updates usually appear...

Why wasn’t free shipping applied to my order?

Free standard shipping applies to orders that meet the listed subtotals after discounts and before tax: COUNTRY. Free Shipping. Minimum. Standard Shipping. Time & Rate. Express Shipping. Time & Rate. Return Fee...

Why was my order sent back to Pepper?

If your order has returned to Pepper, it is likely due to one of these reasons:. If your shipment is “returned to sender,” we suggest contacting us so we can verify your shipping address and reship your order. Please...

Can orders ship to PO Boxes?

At this time, we can only deliver to PO Boxes with U.S. Standard Shipping, not U.S. Express. We are unable to send orders to PO Boxes outside the U.S. We apologize for any inconvenience.